Almost a month ago (4 weeks ago tomorrow), my house was broken into. It was a horrible, terrifying experience. I wasn’t home, but I arrived home to find my dog pinned against the wall with a heavy wooden bookcase and many of my belongings missing.
I have insurance through State Farm, so I pretty much thought things were going to be okay.
Like I said, tomorrow will be 4 weeks since the incident, and I have yet to see a dime. I was told that this would take 1-2 weeks.
They request info, I send it to them, they wait 2-3 days, request additional info, I send it to them… Repeat.
OR I send them something and 3 days later they call to ask where it is. I tell them I sent it, they look at their email, and it’s magically there.
I even had to go to the police station and physically get a report and fax it to them because it was taking the city police too long to send it. What was the rush if… there was no rush?
I emailed my claim rep yet another piece of info Friday and I got an out-of-office message that says she will be gone May 12-16. It’s July, so that’s not exactly helpful. I called the other rep I have contact with and left her a message. No response. After all day Friday and an entire weekend. Where’s that helpful guy on the commercial in khakis that’s available any time?
At least the @StateFarm Twitter account responds? They haven’t told me anything helpful, but they return my messages.
I’m just really frustrated. I need to replace some of my things.
It doesn’t help that the feeling I get from the claims reps is one of disorganization and confusion. I know I’m not their only customer, but this should have been resolved by now.
I love my agent and her office, but this dealing with the claims office is for the birds.